This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Mobile Identities
APP Based Provisioning Service
Operational
HID Origo Management Portal - MI (New)
Operational
Callback & Events
Operational
Google Wallet
Operational
Apple Wallet
Operational
Bridge
Operational
Mobile Identities Legacy
HID Origo MI API 2.x
Operational
HID Origo Management Portal - MI
Operational
HID Origo Management Portal - RM
Operational
Mobile Identities
HID Origo Management Portal
Operational
HID Origo Mobile Identities API
Operational
Common Services
Authentication
Operational
Past Incidents
Tuesday 7th October 2025
No incidents reported
Monday 6th October 2025
MFA Channel Selection Enhancement, scheduled 2 months ago
SUMMARY
As part of the R8.37.0 release, we’ve introduced an enhancement to improve the Multi-Factor Authentication (MFA) experience for administrators and end users.
What’s New:
Administrators can now configure the preferred MFA channel—SMS or Email—for users who have opted for MFA. This update provides greater flexibility and helps reduce technical difficulties during login.
Why It Matters:
This change is designed to minimize support incidents by allowing organizations to tailor the MFA experience based on user needs and communication preferences.
