HID Origo Service Status CERT https://status.cert.origo.hidglobal.com/ 2026-05-25T02:58:11+00:00 HID Origo Service Status CERT <![CDATA[Infrastructure Maintenance - HID Mobile Access App for US in Cert]]> http://status.cert.origo.hidglobal.com/incident/29/ SUMMARY

  • A maintenance event is planned for HID Origo on October 24th between 11:15-12:15 UTC.

REGIONS AFFECTED

  • US

IMPACT

  • During this maintenance window, multiple services may experience brief periods of disruption, such as:

    • HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.

    • HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.

    • HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

]]> 2025-10-24T11:14:01+00:00 HID Origo Service Status CERT <![CDATA[Multiple Origo Production outage due to AWS service down]]> http://status.cert.origo.hidglobal.com/incident/28/ Update 22/10/2025 07:57

Since the services have been restored and are operational, we continue to monitor the situation.

Update 21/10/2025 00:43

All Affected AWS services are green now and we are validating our services.

Update 19:23

We continue to observe recovery across all AWS services, and instance launches are succeeding across multiple Availability Zones in the US-EAST-1 Regions

Update 16:25

We’re still working closely with the AWS team, who have taken additional mitigation steps to support the recovery of the underlying issue. Our teams are actively monitoring the situation, and we’ll share further updates as soon as new information becomes available from AWS.

Update 15:45

AWS team still continue to work and they does not have an ETA on the complete resolution

Update 13:30

AWS team still continue to work toward full resolution and we are in constant communication with AWS team.

Update 12:00

AWS team continue to work toward full resolution and we are in constant communication with AWS team.

Update 11:00

AWS team continue to work toward full resolution and we are in constant communication with AWS team.

Update 09:30

We are seeing positive signs of recovery and we are in constant communication with AWS team for complete restoration.

Update 09:00

AWS is actively working on restoring the services, and we are in constant communication with their team.

Update 08:30

We are continuing to investigate the issue.

SUMMARY:

  • An underlying issue with AWS has caused service instability, leading to an outage and intermittent disruptions across multiple Origo services. The impact was observed in several functional areas where connectivity and response times were affected. We are closely working with AWS and ETA will be ~1 hour 30 Minutes.

IMPACT:

  • All Services

Environment

]]> 2025-10-20T08:14:00+00:00 HID Origo Service Status CERT <![CDATA[Experiencing login issues with Origo services]]> http://status.cert.origo.hidglobal.com/incident/27/ Update 08-10-2025, 18:08 UTC

The services are back to normal operations.

SUMMARY

  • HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

  • HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.

  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors. Wallet users also affected.

  • HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs

  • HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys

  • HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

]]> 2025-10-08T12:32:00+00:00 HID Origo Service Status CERT <![CDATA[MFA Channel Selection Enhancement]]> http://status.cert.origo.hidglobal.com/incident/26/ SUMMARY

  • As part of the R8.37.0 release, we’ve introduced an enhancement to improve the Multi-Factor Authentication (MFA) experience for administrators and end users.

What’s New:

  • Administrators can now configure the preferred MFA channel—SMS or Email—for users who have opted for MFA. This update provides greater flexibility and helps reduce technical difficulties during login.

Why It Matters:

  • This change is designed to minimize support incidents by allowing organizations to tailor the MFA experience based on user needs and communication preferences.

Environment

]]> 2025-10-06T09:52:00+00:00 HID Origo Service Status CERT <![CDATA[MFA Services Unavailable]]> http://status.cert.origo.hidglobal.com/incident/25/ Update 11:03

  • The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

  • HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

  • Please note that organizations using MFA may encounter login difficulties during this time.

IMPACT

  • HID Origo Management Portal: Users may experience issues logging in to the portal

Environment

]]> 2025-09-04T13:50:00+00:00 HID Origo Service Status CERT <![CDATA[Infrastructure Maintenance - HID Origo Mobile Identities – Event Callbacks Version Upgrade]]> http://status.cert.origo.hidglobal.com/incident/24/ SUMMARY

  • A maintenance event is planned for HID Origo on August 30th, 2025, between 05:00–11:00 UTC.

IMPACT

  • During this maintenance window, Mobile app users and Wallet customers may encounter temporary disruptions in processing event callbacks.

Environment

]]> 2025-07-17T09:51:35+00:00 HID Origo Service Status CERT <![CDATA[Infrastructure Maintenance]]> http://status.cert.origo.hidglobal.com/incident/22/ Infrastructure Maintenance - CERT API SERVICES

SUMMARY

  • A maintenance event is planned for HID Origo on February 22 between 10:00-16:00 UTC.

IMPACT

  • HID Origo Management Portal: Users may experience issues logging in to the portal

  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

  • HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

CERT

]]> 2025-02-22T10:13:00+00:00 HID Origo Service Status CERT <![CDATA[Origo Services Unavailable]]> http://status.cert.origo.hidglobal.com/incident/21/ Update 07:58

The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

  • HID Origo Management Portal: Users may experience issues logging in to the portal

  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

  • HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

CERT

]]> 2025-02-18T06:18:00+00:00 HID Origo Service Status CERT <![CDATA[New release API 2.2 to support Portal version 8.35.4]]> http://status.cert.origo.hidglobal.com/incident/18/ HID Origo is planning to release a new version for API 2.2 on August 30, between 08:30 - 09:30 UTC to the CERT environment. The release notes are published here

No downtime Is expected

]]> 2023-08-25T09:16:26+00:00 HID Origo Service Status CERT <![CDATA[HID Origo Management Portal Release 8.35.4]]> http://status.cert.origo.hidglobal.com/incident/17/ Summary

HID Origo Management Portal is planning to release a new version 8.35.4 on July 7, between 05:30 - 07:30 UTC, to the CERT environment. The release notes are published here

Impact

No downtime or service disruptions expected.

Environment

CERT environment

]]> 2023-07-03T15:34:00+00:00 HID Origo Service Status CERT <![CDATA[Onboarding of new HID Origo accounts unavailable]]> http://status.cert.origo.hidglobal.com/incident/16/ UPDATE Resolved

SUMMARY HID is aware of the issues with onboarding new HID Origo accounts in the CERT / UAT environtment. Onboarding is currently unavailable due to an urgent maintenance activity on HID's backend authentication services. All other activities for existing accounts are fully operational.

IMPACT HID Origo Management Portal - Onboarding new accounts

Environment CERT

]]> 2023-06-27T08:00:00+00:00 HID Origo Service Status CERT <![CDATA[EMERGENCY INFRASTRUCTURE MAINTENANCE]]> http://status.cert.origo.hidglobal.com/incident/15/ Summary

A emergency maintenance event is planned for HID Origo on February 21 between 08:30-09:00 UTC.

Impact

During this maintenance window, users may experience disruption to the following services:

  • HID Origo Management Portal: Invitation Code and Mobile ID management
  • HID Origo Mobile Identities API: Invitation Code and Mobile ID management
  • HID Mobile Access App: Redeeming Invitation Codes or receiving Mobile IDs

Environment

CERT environment

]]> 2023-02-21T08:23:16+00:00 HID Origo Service Status CERT <![CDATA[INFRASTRUCTURE MAINTENANCE]]> http://status.cert.origo.hidglobal.com/incident/14/ Summary

A maintenance event is planned for HID Origo on February 20 between 09:30-10:00 UTC.

Impact

During this maintenance window, users may experience disruption to the following services:

  • HID Origo Management Portal: Invitation Code and Mobile ID management
  • HID Origo Mobile Identities API: Invitation Code and Mobile ID management
  • HID Mobile Access App: Redeeming Invitation Codes or receiving Mobile IDs

Environment

CERT environment

]]> 2023-02-15T08:43:57+00:00 HID Origo Service Status CERT <![CDATA[TEST of Upcoming Deployment]]> http://status.cert.origo.hidglobal.com/incident/13/ TEST: HID Origo are planning to release a new version XXX on the //mm-dd-yyyy to CERT release notes are published https://doc.int.origo.hidcloud.com/api/credential-management/ 

]]> 2022-12-19T14:49:33+00:00 HID Origo Service Status CERT <![CDATA[INFRASTRUCTURE MAINTENANCE]]> http://status.cert.origo.hidglobal.com/incident/10/ Summary

A maintenance event is planned for HID Origo on April 30 between 04:00-06:30 UTC.

Impact

During this maintenance window, users may experience disruption to the following services:

  • HID Origo Management Portal: Invitation Code and Mobile ID management
  • HID Origo Mobile Identities API: Invitation Code and Mobile ID management
  • HID Mobile Access App: Redeeming Invitation Codes or receiving Mobile IDs

Environment

CERT environment

]]> 2022-04-20T08:20:28+00:00 HID Origo Service Status CERT <![CDATA[INFRASTRUCTURE MAINTENANCE]]> http://status.cert.origo.hidglobal.com/incident/9/ Summary

A maintenance event is planned for HID Origo on February 19 between 04:30-10:30 UTC.

Impact

During this maintenance window, users may experience disruption to the following services:

  • HID Origo Management Portal: Invitation Code and Mobile ID management
  • HID Origo Mobile Identities API: Invitation Code and Mobile ID management
  • HID Mobile Access App: Redeeming Invitation Codes or receiving Mobile IDs

Environment

CERT environment

]]> 2022-01-28T09:24:43+00:00 HID Origo Service Status CERT <![CDATA[INFRASTRUCTURE MAINTENANCE]]> http://status.cert.origo.hidglobal.com/incident/8/ Summary

A maintenance event is planned for HID Origo on January 22 between 05:00-10:00 UTC.

Impact

During this maintenance window, users may experience disruption to the following services:

  • HID Origo Management Portal: Invitation Code and Mobile ID management
  • HID Origo Mobile Identities API: Invitation Code and Mobile ID management
  • HID Mobile Access App: Redeeming Invitation Codes or receiving Mobile IDs

Environment

CERT environment

]]> 2022-01-17T09:16:22+00:00 HID Origo Service Status CERT <![CDATA[Redeem Invitation Code]]> http://status.cert.origo.hidglobal.com/incident/7/ Due to an issue with a server certificate, users using mobile applications HID Origo SDK version 1.7.0 or later will not be able to redeem an invitation code. We are continuing to investigate the issue.

Update 11/10/21 at 13:13 UTC The services are back to normal operations.

]]> 2021-10-11T11:15:00+00:00 HID Origo Service Status CERT <![CDATA[Legacy Identity Provider Redirect]]> http://status.cert.origo.hidglobal.com/incident/6/ The Identity Provider hosted at https://idp.hidglobal.com/idp is currently configured to automatically forward authentication requests to a new service hosted on https://api.cert.origo.hidglobal.com/authentication. The idp.hidglobal.com URL will no longer be available from October 31, 2021. Please consult with the HID Partner Services team or the API documentation for guidance on updating any application(s) leveraging this service.

]]> 2021-08-04T08:19:07+00:00 HID Origo Service Status CERT <![CDATA[Emergency infrastructure maintenance]]> http://status.cert.origo.hidglobal.com/incident/5/ Summary

A maintenance event is planned for HID Origo on June 01 between 07:30-08:00 UTC.

Impact

During this maintenance window, users may experience disruption to the following services:

  • HID Origo Management Portal: Invitation Code and Mobile ID management
  • HID Origo Mobile Identities API: Invitation Code and Mobile ID management
  • HID Mobile Access App: Redeeming Invitation Codes or receiving Mobile IDs

Environment

CERT environment

]]> 2021-06-01T06:33:22+00:00 HID Origo Service Status CERT <![CDATA[API issues]]> http://status.cert.origo.hidglobal.com/incident/4/ SUMMARY

HID Origo Mobile Identities is currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

  • HID Origo Mobile Identities API: performance issues

Environment

CERT environment

]]> 2021-05-04T16:48:00+00:00 HID Origo Service Status CERT <![CDATA[INFRASTRUCTURE MAINTENANCE]]> http://status.cert.origo.hidglobal.com/incident/3/ Summary

A maintenance event is planned for HID Origo on May 04 between 04:00-08:00 UTC.

Impact

During this maintenance window, users may experience disruption to the following services:

  • HID Origo Management Portal: Invitation Code and Mobile ID management
  • HID Origo Mobile Identities API: Invitation Code and Mobile ID management
  • HID Mobile Access App: Redeeming Invitation Codes or receiving Mobile IDs

Environment

CERT environment

]]> 2021-04-28T11:27:09+00:00