HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.


System operational
Maintenance
INFRASTRUCTURE MAINTENANCE

Summary

A maintenance event is planned for HID Origo on April 27 between 09:00-13.30 UTC.

Impact

During this maintenance window, users may experience disruption to the following services:

  • HID Origo Management Portal: Invitation Code and Mobile ID management
  • HID Origo Mobile Identities API: Invitation Code and Mobile ID management
  • HID Mobile Access App: Redeeming Invitation Codes or receiving Mobile IDs

Environment

Cert environment | HID Origo Management Portal (CERT)

INFRASTRUCTURE MAINTENANCE

Summary

A maintenance event is planned for HID Origo on May 04 between 04:00-08:00 UTC.

Impact

During this maintenance window, users may experience disruption to the following services:

  • HID Origo Management Portal: Invitation Code and Mobile ID management
  • HID Origo Mobile Identities API: Invitation Code and Mobile ID management
  • HID Mobile Access App: Redeeming Invitation Codes or receiving Mobile IDs

Environment

CERT environment

Emergency infrastructure maintenance

Summary

A maintenance event is planned for HID Origo on June 01 between 07:30-08:00 UTC.

Impact

During this maintenance window, users may experience disruption to the following services:

  • HID Origo Management Portal: Invitation Code and Mobile ID management
  • HID Origo Mobile Identities API: Invitation Code and Mobile ID management
  • HID Mobile Access App: Redeeming Invitation Codes or receiving Mobile IDs

Environment

CERT environment

Legacy Identity Provider Redirect

The Identity Provider hosted at https://idp.hidglobal.com/idp is currently configured to automatically forward authentication requests to a new service hosted on https://api.cert.origo.hidglobal.com/authentication. The idp.hidglobal.com URL will no longer be available from October 31, 2021. Please consult with the HID Partner Services team or the API documentation for guidance on updating any application(s) leveraging this service.

INFRASTRUCTURE MAINTENANCE

Summary

A maintenance event is planned for HID Origo on January 22 between 05:00-10:00 UTC.

Impact

During this maintenance window, users may experience disruption to the following services:

  • HID Origo Management Portal: Invitation Code and Mobile ID management
  • HID Origo Mobile Identities API: Invitation Code and Mobile ID management
  • HID Mobile Access App: Redeeming Invitation Codes or receiving Mobile IDs

Environment

CERT environment

INFRASTRUCTURE MAINTENANCE

Summary

A maintenance event is planned for HID Origo on February 19 between 04:30-10:30 UTC.

Impact

During this maintenance window, users may experience disruption to the following services:

  • HID Origo Management Portal: Invitation Code and Mobile ID management
  • HID Origo Mobile Identities API: Invitation Code and Mobile ID management
  • HID Mobile Access App: Redeeming Invitation Codes or receiving Mobile IDs

Environment

CERT environment

INFRASTRUCTURE MAINTENANCE

Summary

A maintenance event is planned for HID Origo on April 30 between 04:00-06:30 UTC.

Impact

During this maintenance window, users may experience disruption to the following services:

  • HID Origo Management Portal: Invitation Code and Mobile ID management
  • HID Origo Mobile Identities API: Invitation Code and Mobile ID management
  • HID Mobile Access App: Redeeming Invitation Codes or receiving Mobile IDs

Environment

CERT environment

TEST! Upcoming release of HID Origo test suite.

Testing

TEST of Upcoming Deployment

TEST: HID Origo are planning to release a new version XXX on the //mm-dd-yyyy to CERT release notes are published https://doc.int.origo.hidcloud.com/api/credential-management/ 

INFRASTRUCTURE MAINTENANCE

Summary

A maintenance event is planned for HID Origo on February 20 between 09:30-10:00 UTC.

Impact

During this maintenance window, users may experience disruption to the following services:

  • HID Origo Management Portal: Invitation Code and Mobile ID management
  • HID Origo Mobile Identities API: Invitation Code and Mobile ID management
  • HID Mobile Access App: Redeeming Invitation Codes or receiving Mobile IDs

Environment

CERT environment

EMERGENCY INFRASTRUCTURE MAINTENANCE

Summary

A emergency maintenance event is planned for HID Origo on February 21 between 08:30-09:00 UTC.

Impact

During this maintenance window, users may experience disruption to the following services:

  • HID Origo Management Portal: Invitation Code and Mobile ID management
  • HID Origo Mobile Identities API: Invitation Code and Mobile ID management
  • HID Mobile Access App: Redeeming Invitation Codes or receiving Mobile IDs

Environment

CERT environment

New release API 2.2 to support Portal version 8.35.4

HID Origo is planning to release a new version for API 2.2 on August 30, between 08:30 - 09:30 UTC to the CERT environment. The release notes are published here

No downtime Is expected

Past Incidents

Monday 12th August 2024

No incidents reported

Sunday 11th August 2024

No incidents reported

Saturday 10th August 2024

No incidents reported

Friday 9th August 2024

No incidents reported

Thursday 8th August 2024

No incidents reported